Privacy policy

This Privacy and Cookie Policy applies to information collected and processed via the www.keauty.ae website and associated customer service channels. We take your privacy very seriously and therefore want you to know how your data is collected, used, shared and stored. The website is owned and operated by Bulk Mart FZ-LLC trading as Keauty and/or it’s affiliates and subsidiaries (together “we”, “us” or “Keauty”) the United Arab Emirates. Bulk Mart FZ-LLC is a Free Zone Limited Liability Company incorporated under the laws of the United Arab Emirates, with commercial license number 45005976.

By accessing our website or providing information through its customer service channels, you agree to the practices outlined in our Privacy and Cookie Policy as well as our website's terms and conditions. Please be aware that the Privacy and Cookie Policy is periodically updated, and you will be subject to the latest version published on our website. Therefore, it is your responsibility to regularly review the policy for any updates.

Information We May Collect

We and our authorized service providers may collect some of this information even if you are not a registered user or do not place an order. This information may include:

  •  Contact and personal details such as: name, delivery address, phone number, email address, billing and payment information, date of birth, gender, and nationality.
  •  Website statistical information such as: your location, the URL you use to access   the website, browser or device type, your computer’s IP address and domain type,   which pages you visited, search terms you entered, items you clicked on.
  •   Transactional information such as: orders you placed, items you purchased, date and time of order as well as orders you decided not to complete or items you placed in your basket and discarded, preferences you have indicated to us, requested personalization of items.

We only collect your full payment card details to process your transaction; they are not stored, sold, or rented by us. Additionally, our staff does not have access to your full payment card details. All card transactions are handled by trusted, certified, and legally authorized partners who ensure the security of your payment information throughout the process.

By providing us with a third party's information, you confirm that you have obtained their consent to share it with us.

Cookies

We may collect data directly from you or through third parties, such as Shopify and payment processors.

Website Functionality Cookies

These cookies enable you to browse the Website and use our features such as shopping baskets

Website Analytics Cookies

We use these cookies to track and analyze how customers interact with the website, helping us continually enhance both the site and your shopping experience.

Customer Preference Cookies

While you browse or shop online, the website remembers your preferences, such as your username, language, or location, to make your experience smoother, easier, and more personalized.

Targeting or Advertising Cookies

These cookies are used to display advertisements that are relevant to you, limit how often you see a particular ad, and help us evaluate the effectiveness of our advertising campaigns. Additionally, we utilize advanced, cookie-free technology to ensure a safe and personalized shopping experience.

Third-Party Service Provider Cookies

For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. 

How We Use Information

  • Purposes related to processing or fulfilling your order, or to deliver any service you have requested from us.
  • To verify and process financial transactions made through the website, including conducting credit checks, and detecting fraud.
  • To deliver a personalized and enhanced shopping experience for you.
  • For marketing purposes, including sharing promotional information about us, our partners, and our websites through marketing ads, provided you have not opted out of receiving such communications.
  • To assist with your customer service inquiries or provide the information you have requested.
  • To manage your account.
  • For analytical or statistical purposes.
  •  To enhance our services and improve the website.
  • To safeguard our rights, ensure safety, and protect others, including preventing fraud.
  •  For any purpose required by law or regulation. 

Who May We Share Information With

  • Carefully chosen third parties with whom we have a partnership and who may contact you or use your data solely for purposes pre-approved by us, including marketing activities.
  • Service providers who act on our behalf to deliver services such as payment processing, IT support, website maintenance, surveys, market research, warehousing, logistics, courier services, advertising, marketing, or any other services necessary to process your order.
  • Our professional service providers, including legal, audit, financial, and insurance advisors.
  • Any gift recipient or provider of any warranty in relation to your order