Refund policy

We strive to ensure that every product you receive is of the highest quality. Due to the nature of beauty, skincare, and personal care products, we do not accept returns or exchanges once an order has been processed and shipped. This is to ensure the safety, hygiene, and integrity of our products.

Please review your order carefully before completing your purchase. If you have any concerns about a product, feel free to contact our customer care team prior to placing your order for more details.

Non-Returnable Items

  • All beauty and grooming items (including skincare, fragrance, make-up and hair care)
  • Sale, promotional, or clearance items
  • Gift cards or e-vouchers

We appreciate your understanding and support in maintaining product safety standards for all our customers.

Packaging

Beauty items (including skincare, fragrance, make-up, and haircare) cannot be returned.

We pride ourselves on the highest quality, luxury product at Keauty. So, if your product is  damaged or has a fault, we want to know about it. Please contact our customer care team from 10am-10pm on our UAE number +971 50 749 1819, email contact@keauty.ae 

We reserve the right to monitor returns and to refuse Orders from customers with excessive  returns levels. However, nothing in this Returns section is intended to affect any consumer rights that you may have under UAE law.